17 Real Mobile Issues, Each With a Screenshot and a Fix
Mobile is usually the first, and sometimes only, way a prospective investor experiences a wealth management brand. Every one of these 17 issues was found on the live site, not a staging environment, and documented with the actual screen a real visitor would see.
What We Found
Mobile issues clustered into a few real, recurring patterns: broken or malfunctioning interactive elements (an auto-scrolling text section that cuts content off after 2-4 words, a card-hover animation incorrectly triggering on swipe), navigation clarity gaps (a multi-level menu with no visual indicator for sub-menus), and layout inconsistency (misaligned footer links, unbalanced spacing between text and imagery).
Real Issues, Real Screenshots
Mobile Issues by Priority
| Issue | Recommendation | Priority |
|---|---|---|
| Multi-level menu lacks sub-menu indicators | Add chevrons next to parent items, with expand animation on tap | HIGH |
| Auto-scrolling text cuts off after 2-4 words | Fix the scroll mechanism for smooth, continuous display | HIGH |
| “Meet the Team” carousel shows multiple cluttered cards | Move to one-card-per-view with touch-friendly swipe | HIGH |
| Hero banner text fails WCAG contrast standards | Adjust text colour or overlay opacity to meet 4.5:1 minimum contrast | HIGH |
| Card hover-animation incorrectly triggers on swipe | Replace with a distinct, subtle tap-state for touch devices | MEDIUM |
| Footer links (“Disclosures,” “Privacy Policy”) misaligned | Align in a single line or 2x2 grid for mobile | MEDIUM |
| Contact number missing the tel attribute | Add tel: link so mobile users can call directly from the page | MEDIUM |
| Hero banner image differs between mobile and desktop | Use one consistent, responsive image across breakpoints | LOW |
| “ASK Group History” section has unbalanced spacing | Standardize top and bottom spacing via CSS | LOW |
A representative selection from the full 17-issue mobile audit; remaining issues followed the same observation-recommendation-priority format across About Us, Our Companies, Foundation, and Contact Us sections.
Frequently asked questions
17 distinct mobile-specific issues, each documented with a real screenshot, a specific observation, a concrete recommendation, and a HIGH, MEDIUM, or LOW priority rating.
Four issues were rated HIGH priority: a multi-level menu with no sub-menu indicators, an auto-scrolling text section that cuts off content, a cluttered team carousel with erratic scroll behaviour, and hero banner text that fails WCAG 2.1 AA contrast standards.