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Customer Support Agentic Systems

Faster Responses, Smarter Routing, Happier Customers

Customer expectations are higher than ever. IBS Fulcro’s agentic support systems combine AI-driven automation with human oversight to deliver faster responses, smarter triage, and secure data handling. With our ISO 27001 certification, enterprises can confidently scale support operations while protecting customer trust.

Challenges in Traditional Support

Why Customer Support Needs Transformation

  • Long wait times frustrate customers
  • Support teams overwhelmed by repetitive FAQs
  • Escalations often delayed or mishandled
  • Data privacy compliance adds complexity

What Agentic Support Systems Do

Intelligent Customer Support Automation

FAQ Resolution

FAQ Resolution: AI agents handle common queries instantly

Smart Triage

Automatically classify tickets and route to correct department

Escalation Management

Urgent or complex issues flagged to human agents

Omnichannel Support

Works across email, chat, social, and phone

Analytics Dashboards

Measure ticket volume, response times, and satisfaction

Compliance Logging

All interactions securely recorded under ISO 27001

Benefits for Enterprises

How Agentic Support Improves Operations

  • 70% of queries resolved automatically → reduced agent workload
  • Improved customer satisfaction scores (CSAT/NPS)
  • Faster escalations → higher first-contact resolution
  • Consistent messaging across channels
  • Reduced support costs with higher scalability

Benefits for Customers

Customer Experience at Its Best

  • Immediate answers for common issues
  • Seamless handoff to human agents when needed
  • Personalized responses based on customer history
  • Confidence their data is handled securely and compliantly

Technology Stack

Tools Behind Agentic Support Systems

LLMs

OpenAI GPT, Google Gemini, Claude for contextual understanding

n8n Orchestration

Workflow automation for ticket triage & escalation

CRM & Helpdesk APIs

Zendesk, Freshdesk, Salesforce Service Cloud

Sentiment Analysis

Detect frustration or urgency for prioritization

Compliance

ISO 27001 aligned protocols + GDPR/HIPAA support


Example Use Case

Customer Support Automation in Action

A telecom client implemented IBS Fulcro’s agentic support:

Result

65% of FAQs handled automatically

Impact

Average resolution time dropped from 24 hours to under 2 hours

Compliance

Customer data processed securely via ISO 27001 certified systems

Read Case Study: Customer Support Automation

Frequently Asked Questions

How much of customer support can be automated?

Typically 60–70% of FAQs can be handled by AI, leaving humans for complex queries.

Do AI agents replace human support teams?

No. They augment teams, freeing them to focus on escalations and empathy-driven cases.

Can agentic systems work with my current helpdesk?

Yes. We integrate with Zendesk, Freshdesk, Salesforce, and other platforms.

How secure is customer data?

IBS Fulcro is ISO 27001 certified, ensuring enterprise-grade security and compliance.

What KPIs improve with support automation?

Resolution time, first-contact resolution, CSAT, and overall support cost efficiency.

Scale Customer Support with IBS Fulcro

Deliver faster, smarter, and more secure support with IBS Fulcro’s agentic systems. Improve customer trust while reducing operational costs.

Book a Free 30-Minute Consultation

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