Real-Time Brand Protection with Agentic Systems
Tracks mentions across social media, review sites, forums, and news
AI agents classify content as positive, neutral, or negative
Urgent issues routed to PR or compliance teams instantly
AI drafts acknowledgments for standard queries
Centralized reporting for executives and brand managers
All actions recorded under ISO 27001 protocols
Reduces crisis reaction time by 70%
Builds positive reputation with timely interactions
Ensures unified brand messaging across platforms
Reduces manual monitoring and outsourcing costs
ISO 27001 certified logs safeguard compliance in regulated industries
Social media, review platforms, forums
Sentiment analysis & auto-response drafting
Workflow routing for escalation and response
Real-time sentiment heatmaps, brand score trackers
ISO 27001 certified protocols for secure data handling
A global consumer brand used IBS Fulcro’s ORM automation to manage 20,000+ daily brand mentions:
Crisis response time dropped from 24 hours to under 2 hours
Brand sentiment improved by 35% in three months
Secure audit trails maintained for every response
Manage compliance-sensitive complaints and reviews
Track patient sentiment and regulatory mentions
Monitor product reviews and service feedback
Address community and forum discussions in real time
Social media, review sites, forums, blogs, and online news sources.
Yes, for standard queries. Escalations are routed to human teams for sensitive issues.
We are ISO 27001 certified, ensuring data handling is encrypted, logged, and compliant.
It reduces risk by enabling faster detection and response, minimizing reputation damage.
Most enterprises go live within 6–8 weeks.
With IBS Fulcro’s agentic ORM automation, your enterprise can detect, analyze, and respond to online conversations in real time — securely and compliantly.
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© 2026 ibs fulcro. All Rights Reserved.
